Careers at TalkTrackr.

Responsibilities

• Own account health, retention, and expansion across a focused portfolio.
• Lead onboarding plans tied to execution standards and outcomes.
• Translate customer workflows into clear product usage patterns.
• Surface product feedback grounded in customer behavior and usage data.
• Coordinate QBRs and executive updates with crisp insights.

Requirements

• 3–6+ years in B2B account management or customer success.
• Comfortable owning outcomes, not just relationships.
• Strong executive communication and expectation-setting.
• Ability to map customer workflows to product usage and goals.
• Calm, direct, and precise in high-stakes conversations.

Nice to have

• Experience with RevOps, enablement, or sales leaders.
• Familiarity with analytics or performance management tools.
• Background in complex stakeholder environments.

Responsibilities

• Ship user-facing workflows in Next.js and TypeScript.
• Build APIs and services that translate raw conversations into structured data.
• Collaborate with data and product to enforce system logic.
• Own reliability, performance, and correctness of critical flows.
• Improve internal tooling to increase developer leverage.

Requirements

• 3–7+ years shipping production systems.
• Strong fundamentals in backend architecture and data modeling.
• Experience maintaining systems used daily by customers.
• High judgment around tradeoffs and failure modes.
• Comfortable working autonomously with minimal overhead.

Nice to have

• Experience with analytics-heavy products or infra tooling.
• Familiarity with cloud platforms and event-driven systems.
• Exposure to CRM integrations or enterprise software.

Responsibilities

• Design metrics for sequencing, outcomes, and risk detection.
• Validate and audit model outputs for consistency and drift.
• Partner with product and engineering to ship insights into workflows.
• Produce internal research and external-facing field reports.
• Define metrics that matter to revenue execution.

Requirements

• 3–6+ years working with messy production data.
• Strong statistical foundations (regression, hypothesis testing, distributions).
• Proven ability to turn ambiguous questions into measurable frameworks.
• Comfortable owning analysis end-to-end.
• Clear written communication for non-technical stakeholders.

Nice to have

• Experience with sales, RevOps, or behavioral data.
• Familiarity with speech, NLP, or time-series analysis.
• Background in high-ownership environments.

Responsibilities

• Own implementation plans for new customer rollouts.
• Map customer workflows to TalkTrackr’s data model.
• Lead Salesforce-first integration planning and execution.
• Coordinate technical stakeholders and set integration expectations.
• Document playbooks that make future rollouts faster.

Requirements

• 3–6+ years in RevOps, solutions engineering, or implementation.
• Strong understanding of Salesforce data and workflows.
• Comfortable owning technical delivery end-to-end.
• Clear communicator with strong project discipline.
• Ability to simplify complex systems for non-technical teams.

Nice to have

• Experience with contact centers or field sales workflows.
• Familiarity with iPaaS tools or API integrations.
• Background in customer-facing technical roles.